Legal · Service & Refund Policies

You know the price before you book.You know where your money goesat every step.

Last updatedSeptember 2026
Reading timeA few minutes
Service investment

Three services.
Three clear prices.

Every project begins with a written proposal. Your deposit confirms the scope and secures your start date. Payments are tied to milestones, not to a calendar. You pay as the work progresses.

Brand Seed

$1,700

50% to book · 50% before final delivery

Brand Bloom

$3,900

50% to book · 50% before final delivery

Brand Elevate

$7,500

40% to book · 40% after identity · 20% on delivery

Extra revision round

$200

Invoiced before the revision begins

Extra website page

$250 to $400

Depends on the page. Invoiced before page design begins

Brand Elevate: three payments

Each payment covers the work
done up to that point.

01 / 03

40% · To book

Secures your start date. Covers onboarding, the 90-minute strategy session, and the full brand strategy document.

LUMEA studio moodboard wall
The deposit

The deposit is
non-refundable.

When you pay your deposit, LUMEA blocks time in our schedule specifically for your project and begins immediately: the questionnaire, the discovery session, and the brand strategy brief. That work is done before any visual design starts. The deposit covers it.

The one exceptionIf you need to postpone your start date, your deposit can be applied to a rescheduled start within 90 days, subject to availability.
What happens if things change

Every scenario,
clearly spelled out.

Life changes. Projects change. Here is what happens to the money already paid in the most common situations:

If: You pause

Money stays as credit.

We hold your project for up to 30 days at no charge. After 30 days, a $200 reactivation fee applies. Beyond 90 days, the project is cancelled and the next scenario applies.

Questions

Common questions about payments.

Not here? Ask us directly and you get a plain answer.

Can I pay the full amount upfront?

Yes. If you prefer to pay the full project fee upfront, we are happy to accommodate that. Contact us before booking to arrange a single payment.

Can I spread the Brand Elevate payments over a longer period?

The three-payment structure is tied to project milestones, not dates. The second payment is due when you approve the identity, not on a fixed calendar date. If you need more time between milestones, the project simply moves at your pace. Talk to us about your timeline before booking.

Is there a payment plan beyond the milestone structure?

The staged payment structure is our payment plan. We do not offer installment plans beyond the milestone structure above. If the investment is not workable right now, Brand Seed is the lowest entry point, and a partial credit toward Bloom applies when you are ready to expand.

What payment methods do you accept?

Bank transfer (ACH or wire) and card payment through our invoicing system. Payments are in USD. International clients: your bank may charge a conversion fee. That fee is yours to cover.

What if LUMEA misses a deadline?

If a delay on our end pushes the timeline significantly beyond what was agreed, we communicate it proactively and work with you on a resolution. We do not charge rush fees to make up for our own delays. If the delay is on your end, the timeline shifts accordingly.

Do you offer referral discounts?

We do have a referral credit system for past clients who refer new projects that result in a booking. Contact us for details. Discounts on individual services are not something we offer: the pricing reflects the actual work involved.

Still unsure about something?

Ask Nath directly.
Plain answers, no fine print.